General

The information collected about you, as detailed below ("the information"), is stored in the database of the Agency Amitai & Chen International Underwriters General Insurance Agency (2018) Ltd. co. reg. no. 515888402 and/or Amitai & Chen General Insurance Agency (2014) Ltd. co. reg. no. 515143212, and/or A. Amitai Insurance Agency (2008) Ltd. co. reg. no. 514117043 ("the Agency"), which controls the database. The contact details of the Agency are specified below.

In this document, we will detail the manner in which the Agency uses your personal information and the manner of exercising your rights.

The information is used for the purposes set forth below. In some cases, providing the information is required in accordance with the law for the purpose of rendering the service, whereupon you are under a legal obligation to provide said information. In other cases, you are under no legal obligation to provide the information, but failure to provide the same will prevent or impair our ability to provide you with the service, since the information is necessary for that service.

Collection of the information

The Agency collects various types of information related to the various communication interfaces with you and to the products that it markets to you, and including the following items of information:

• Identification details – Full name, identity card number.
• Contact details – Telephone numbers, physical address and e-mail address.
• Personal details – Date of birth, driver's license, workplace, gender, marital status.
• Financial information – Bank account details, payment method details, information concerning income, information concerning assets.
• Information concerning your medical condition.
• Passwords and other information collected during login and identification for data protection purposes.
• Recordings of telephone calls.
• Information received by the Agency from third parties, and including the insurer with whom you have contracted, as well as information from databases owned by the state which the Agency is permitted to access in accordance with the law.
• Information concerning the end device through which you browsed the website.
• Information concerning your activity on the website, the pages you viewed, the duration of time you remained on them.
• Information that will be provided by you to the Agency in the context of inquiries you make through the website or the call center.

Uses of the information

The Agency will use the information in order to provide the services that it offers and for the following purposes:

• Reaching out in regard to the services and products marketed by the Agency.
• Advertising and marketing of the Agency's products and services.
• Sending information that the Agency is obligated to send to you pursuant to its governing law.
• Handling your inquiries in regard to your rights and in regard to the services or products that you have purchased.
• Compliance with the provisions of law that govern the Agency.
• Improving the service, analyzing and optimizing the service experience.
• Statistical analyses and processing, studies and surveys, and among them big data analysis and machine learning.

Transfer of information to third parties

The Agency may transfer information to third parties. Such transfer of information will be in accordance with the law, or according to this document. The Agency may also transfer information to third parties located abroad. In this context, the information may be transferred to the following entities:

• Insurers from whom you have purchased products.
• Employers.
• Operational entities.
• Various vendors of the Agency, including, among others: Cloud computing systems, technology service providers, printing houses, mailing distribution service, customer service centers, telecommunication providers.
• Authorities, courts of law or other entities to whom the Agency may be required to transfer information by law.
• Any other entity, in the context of a sale of the Agency's businesses (in whole or in part).

Your right to inspect and amend the information

Pursuant to the Privacy Protection Law, 5741-1981, you are entitled to inspect the information about you that is stored in the computerized databases of the Agency. If you have inspected the information and found that it is incorrect, incomplete, unclear or out-of-date, you may contact us requesting to amend or delete the information.

Collecting information via Cookies

When using the website, the Agency may collect information concerning the manner in which you use the website, information that you read, the pages that you viewed, the services that interested you and data regarding the IP address through which you accessed the website, the type of operating system that you use, the type of end device you have, etc. Furthermore, the Agency may collect and/or use the services of third parties in order to collect and analyze anonymous, statistical or aggregate information in connection with the use of the website, including information pertaining to your activity on the website. This information is collected via Cookies originating from third parties, such as Google or Facebook. If you do not wish to receive Cookies, you may avoid this by changing the settings in your browser or the settings in your mobile device.

Contact details

To contact the Agency regarding this policy and to exercise your right to inspect and amend the information, you may contact the e-mail address: noam@chen-amitaic.com 

Force of the document

The Agency reserves the right to amend and update this policy from time to time. Such updates will be posted on the website and will come into binding force when they are posted.